Billing Specialist (Denver, CO)

Billing Specialist (Denver, CO)

• Investigating and addressing customer billing inquiries through ServiceNow and manage issue resolution via phone/chat or Zoom meetings
• Conducting comprehensive account analysis and troubleshoot technical issues in the billing portal while providing solutions to customer challenges
• Leading cross-functional collaboration with various departments to effectively handle customer accounts and resolve complex inquiries
• Performing invoice review and processing, including manual adjustments and management of credit/debit modifications
• Overseeing payment posting, reconciliation procedures, and support Collections team with dispute resolution
• Updating billing record to reflect up-to-date contact information
• Maintaining billing system integrity by identifying and escalating technical issues to engineering team while assisting with data cleanup projects
• Partnering with Billing Manager to evaluate and enhance operational processes for improved efficiency and customer experience
• Identifying and escalating issues found in the billing system to engineering for resolution
• Supporting the Collection team by overseeing customer disputes and payment processes. Manage customer invoices, including portal uploads and PSO invoice creation, and ensure accurate billing address updates and tax compliance

• Possess a Bachelor’s degree in a related field or equivalent experience
• Possess 2+ years of accounts receivable, billing, or finance experience
• Possess experience in Customer Service
• Possess effective verbal and written communication skills
• Possess excellent problem-solving, interpersonal and professional skills
• Possess excellent computer skills (i.e. excel) – Experience in Zuora, Salesforce, and ServiceNow is highly welcome
• Possess the ability to handle large volume of details – detailed oriented and multi-tasking
• Possess the ability to work in a busy environment and team setting with other individuals

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.