Billing Operations Engineer

Information Technology (IT)

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Billing Operations Engineer

  • San Jose, California, United States
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Job Duties: Ensure smooth operation of daily, monthly, and quarterly activities, including, but not limited to: Payments, Billing Runs, API connectivity, Revenue and Accounting period close. Establish Billing operations KPIs and build dashboards to monitor billing activities. Document operational processes and train offshore team to perform those activities. Apply deep knowledge of Billing Systems to work with Engineering teams in troubleshooting performance bottlenecks. Lead offshore team to perform operational tasks. Work with Engineering team to ensure Billing

applications are instrumented to enable operational monitoring of Billing Applications. Evaluate and implement tools like PagerDuty to ensure 24x7 production response schedules. Ensure data consistency across systems from source systems like CPQ, e-Commerce and Target Systems, like Data Warehouse, Financials engine. Liaise with Vendors to create and monitor tickets to ensure timely issue resolution. Leads incident response and drive War room sessions to ensure closure on P-1 issues. Drive automation initiatives to automate repetitive operational and system reconciliation tasks. Participate in system audits to ensure SOX Compliance. Partner with Finance and Data Science team in creation of Ad-hoc data reports and lead systemization of repeating tasks. Ensure Invoices are generated on a timely basis. Monitor integration with Tax Systems to ensure tax compliance. Monitor Payments operations and work closely with Payments team to ensure high authorization rates. Work with Engineering team on Data migration activities. Participate in Solution Design sessions in support of new initiatives. Work with Release management and QA team to ensure seamless software releases. Participate in Fraud prevention and Fraud mitigation programs and ensure these initiatives are implemented and operate correctly. Maintain System Roles, Permissions and User Access to Billing System.

Minimum Requirements: Bachelor’s degree in Computer Science, Electronics and Telecommunications, Electronic Engineering, a related field, or a foreign equivalent. Must have 5 years of progressively responsible post-baccalaureate experience in job offered or related occupation. Experience must include optimizing Billing operations resulting in cost savings and improved end-customers experience; Enterprise-grade ERP, Billing Systems (Zuora, BRM, SAP BRIM, Oracle R12, and Netsuite); Revenue Recognition systems to support ASC; SOAP/REST API’s using Postman and SoapUI; SQL and BI Tools including Tableau, Cognos, Domo, and Oracle BI; implementing process improvements in Billing Systems Operations; Java; Dell Boom, Mulesoft or Talend Middleware solutions; Tableau Dashboard Design; and possesses Salesforce Certified Administrator.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

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